BV
Bev V

1 reviews | Active since Dec 2015

05 Dec 2015, 11:16

Telkom: what a joke

<br> Account number : ***<br> Telephone number: ***<br> I notified Telkom on 26/11/2015 by way of the required Consumer request cancellation form to cancel my service at the end of DECEMBER because I am moving to Jeffreys Bay on the 28th December.Unfortunately, Telkom chose to cancel my service on 30th NOVEMBER instead. I have phoned the call Centre 3 times, spending more than an hour in total on the phone and today visited the Telkom shop in Fourways in an effort to get my service back on for December. I was told that a technician would visit me today to get it fixed.<br> I have just had a call from the technician IN JEFFREYS BAY TO CONNECT MY PHONE, where I will not be living until January. I need a technician to reconnect my phone in BRYANSTON!!!!<br> PLEASE, PLEASE CAN SOMEBODY HELP ME GET MY SERVICE BACK FOR DECEMBER AT MY CURRENT ADDRESS : 2 Rosemary Place, Mill Hill, Bryanston. I have been without a service for 5 days and it is costing me thousands of rands.

0
Replies (1)
Telkom
Telkom's reply05 Dec 2015, 11:58
Official
Hello Bevverwey,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM175094

Regards
Luleka
Telkom Social Media Team