Telkom, what a disappointment

I've logged 6 faults in the pass month now. My voice calls drop randomly as well as my ADSL line loses sync. I've had this problem for over two months and I haven't been helped. I've never such terrible service from anyone. I understand why many people have you you guys. The Service is putrid. My current fault reference is .....1020CRK070316. I've been a Client of yours for many years and I expect decent Service. Please send a Specialist as Technicians dispatched were unsuccessful. Please Assist me with this catastrophe :-(