TELKOM WHAT A BAD EXPERIENCE!!! WILL NEVER RECOMMEND THEM

I have literally had enough of telkom. They are bad there systems is bad.I don't even want to really start as I have been through this enough and explained this to so many people already. This is what it has come to.... HALLO PETER.

1st of all I have had the worst experience ever with this company it has cost me more money than what I paid for on a monthly basis for my fiber.

I have received an installation for telkom January 2018 for adsl line as the fiber was not in my area at the time. on this note I have spoken to them in the shops as well as on the phone regarding the fiber which on many occasions I have been told if fiber comes in my area they would do the installation for free and it would not cost me a dime extra (service Provider) TELKOM is liable for payment. In February 2018 fiber came in to our area and as soon as it hit and went life I went to telkom as well as phoned telkom. It was then installed in our home which they have charged us for the router we did not complain at the time we just made the payments. each month's statement was paid as they have requested. on 2 occations thay I went to the store because the internet was slow and we had quite a few troubles related problems TELKOM was busy upgrading or getting new systems. They could not even pick up anything on there systems of my fiber installation or account for that matter.

Anyway as time has gone by I ignored it and made payment of statements etc ignored the fact that we had very bad experience as well as on the FEEDBACK from them.

Now to start in November/December last year there was done a credit check on my name through telkom without my consent!!! and order was placed again without my consent. I did not even know about this until I received i thank you email on 2 separate occasions. As soon as I received this I emailed them, again no response, after so many emails i received an email saying its a mistake on there side, and they would attend to it.

But now End of December I received a statement saying my account is R5000+, so at this point I thought its a mistake probably again left it, so February came and my WIFI was put off!!!

Now comes the part unaware of what was going on because the morning when I phoned in they have said to me its the load shedding and its causing some trouble with the network.

The evening came and the wifi was still of. I got home phoned telkom once again! I have been told they cant assist me with this matter only someone in the billing department can assist me. I though no way I'm going to sit without internet again. SO I went to the shop. The lady I spoke to which I do not want to name at the store actually told me she can see something was not right with my account and that i need to speak to someone in the billing to department the following morning,,, Okay so now my family and I are sitting without internet so I had to use my vodacom account for them to log on as well as i had to work from home that evening... again loosing money I should not have!!!! now i'm sitting with am account that is R1000 because out wifi was put off for something I had nothing to do with!

now by the 2nd day they had to phone me to sort this out,,,, they have not so I had to phone in! again on the phone for 45min fighting with this poor lady who is only trying to do the job.... she even sent me a case number I have been put on hold about 3-4 time now after she put e on hold for the last time, there the phone just got disconnected. NOW at this point I'm really fed up as my bill just gets higher, I phoned in again-again to explain my story all over again i just told the lady i will then wait for someone in the billing department to phone me regarding my case number, so i email the lady at the store saying no one has contacted me so I had to call them.... She logged it again... at this point it is 4pm and then only a guy phoned me,,, Explaining everything again then HE puts me on hold and comes back saying its the installation fee that is on my account so Im there trying to explain that there was another order and credit check that was done clearly stating that someone or somehow they have done another application on my name and he just goes on saying its the installation that was done in February which is not true I received and message saying that there will be someone that is going to make contact with me regarding the in stallion which was not even done! No one was in contact with me regarding the application of the installation they even argued with me saying it says someone was at my house to do the installation.... like what!!! so many different stories I cant keep up with this!!!! anyway at the end of the call the guy said something about refund for the router we have paid and restoring my account but nothing was done no one phoned me regarding my case number (the guy said someone will contact me) but what about my credit check there is still a telkom check that was done in DEC 2018 that I DID NOT DO!! as well today I received my statement in the post and my account has not been fixed!!!!!

This is all so confusing but bare with me I'm so furious with this company its not even funny!!! I will take this matter further!!

I wish I could everything in but then I will be typing the whole evening

I have been patient for long enough now!