Telkom Westwood Service

On the 5th May 2018 we went into Telkom at the Westwood Mall. A lady by the name of Mbali assisted us was we wanted to take out Mobile contract. Firstly I spent over two hours at the store, and I am currently 33 weeks pregnant. I waited until the application was completed, only to be told that I will need to come back as the Application needed to go through a credit vetting system. I was told this will take 48 hours and was advised that should I not receive any feedback by Wednesday, I should call and find out what is happening. I called in Tuesday and was told this was still with the credit department. I then waited till Wednesday and when i called i got the same response. I would like to add that each time i tried to obtain the number for Telkom at Westville, I had to go through a call center and the call center advised me that Westwood branch does not take calls. This was rather frustrating as nothing was done even after Wednesday. I called again in Thursday and was told that the call was to be escalated. It is now Friday the 11th May 2018 and when I called this morning I was told the exact same story. I then called at 14:30 and aired my frustration but was again told the same thing. It was not long after that I received an sms saying that my mobile device was ready for collection at the store. Within minutes I went to the store and Mbali was busy and got someone else to help me. I waited there for 45 minutes only for her to tell me that there was some back office process that was not closed and she cannot give us a time frame as to when the phone will be ready and the call be closed. This is extremely bad service, for something that was meant to take between 48-72 hours, has literally taken a whole week and no one can give us an indication of when we can get the phone. I walked out of there highly frustrated and asked them to cancel the contract. The service has been terrible and the lack of assistance has been even worse. I even mailed the Manager Sagren Pillay and informed him of the situation, I received a read receipt but there was no response. Telkom is now the preferred network but the service has been really terrible. If I am able to receive the phone by either Saturday or Monday then I would like to reinstate the contract. As first time customer this is not the service that one expects. A resposne would be appreciated.