Telkom Westwood Mall - PATHETIC

Telkom Westwood Mall is pathetic. I went into the store on the 21st of March to renew an existing contract and also open a new contract for a laptop. I was informed that there was no stock and that stock would be ordered and I would receive a phone call when the stock arrived. I was advised that this would take 1-2 weeks. Three weeks and two days later, no phone call. Surely it's common courtesy to provide clients with an update even if the stock hasn't arrived? I tried calling multiple times, the phone rings continuously and eventually cuts off. On the 6th of April I eventually got hold of the store and spoke to Nozipho. I asked whether they have a problem with their phone lines and she said that if they are busy with walk-in customers they do not answer the phone. - Is it so hard to employ a receptionist/admin team? I called the store multiple times throughout the day on Monday, Tuesday, Wednesday, Thursday and this morning - are they really that busy? I contacted the Centre Manager of Westwood Mall this morning and was provided with an alternate number for the store. I called this number and wow, someone answered. The lady on the phone - I did not catch her name, apologised and advised that they still have not received stock of the items I ordered and said that the orders depend on head office and they cannot provide me with a date as they never know when they receive stock. Oh, and in addition to this, I was told that there is no stock of the cellphone which I ordered for my upgrade. How can you make a sale and provide clients with delivery estimations knowing full well that you have no idea when you will receive the stock? I am so irritated and I will never walk into your store again!