TELKOM WESTWOOD MALL DURBAN - POOR CUSTOMER SERVICE

<p>My terrible experiences at Telkom Westwood.</p> <p>Incident 1- I have an iPhone 6 contract with Telkom. After 7 weeks of using the phone the screen just went blank. I took my iPhone to Telkom and informed them off the problem and gave in all the relevant documentation.</p> <p>It has been over a month and I have not received my phone. Today the 9th August I visited the store to track the progress. I was told that the reason the phone is taking so long is my fault and was spoken to very rudely. I enquired as to the date the phone left the store and the response was WHAT DIFFERENCE DOES IT MAKE?</p> <p>On two separate occassions I have asked for the manager I was told the manager had just left the store and they were unsure of when he'll be back.</p> <p>I asked for the manager to call me ASAP they told me he will. This was an empty statement as the consultant didn't even bother to take down my details all he had to say was that the phone delay is my fault. <br /> <br />Incident 2- I took out a contract for the Samsung J1. The consultant told me that the stock will arrive in 2 weeks. It has been over a month and no contact had been made. I went to the store and was told that there will be no stock of the phone. It is deceiving for Telkom to advertise something if they have no stock.</p> <p>I am a dedicated loyal customer of Telkom with 4 other contracts with them. I have never experienced such rude and bad customer service where the customer is blatantly told they were at fault I am extremely disgusted by the service I have received.</p> <p>It is very clear that there a serious problem with the training and attitude of staff at Telkom Westwood. I have wasted a great deal of time and energy for an expensive phone that I am paying for but not able to use.</p> <p>I will appreciate a response from Telkom on the way forward.</p> <p>An irate customer</p> <p> </p> <p> </p>