Telkom Westgate in Trouble

I was at Telkom Westgate branch few weeks back to do an upgrade on my cellphone. I stood in the queue for a very long time the first time I went to complete my forms. After not getting feedback from anyone I decided to pop in again at the store. This time I was helped by the same person who helped me the first time. Upon asking him for feedback he said there was nothing loaded on the system. I told him that I clearly remember the first time I came to the shop he was very distracted and probably lost my form. He looked for my form but couldn't find it. As the customer I had to find the form for him. He then explained to me that my contract was not due until May and upon speaking to the consultant they advise in March I can come back for the upgrade. If Bongingkosi was competent he would have realised this and not waste my time. Needless to say he didn't even see that I didn't even write my name on the form, but he checked it before he took it in. The Westgate branch is in great trouble if this is the manager because while waiting in the queue there is on average 3 people that leaves the queue. Telkom this is bad for business. Right now I am wondering if I should upgrade or end