Telkom westgate

About 3 weeks ago i queried telkom about migrating to a lower contract, simply because i changed jobs and i am wasting 600 + minutes a month. They asked me to go in store because they needed to see my ID and proof of address. Which i did. The gentleman at Westgate branch told me that the query is processed and someone will get back to me in 3 working days. How often does telkom employees work if those 3 working days aren't over yet???? It's been 3 weeks!!! This morning like many previous phone calls to the call centre. They told me their systems are offline and that i should go in store. I am in Cape Town so that is impossible and how many times should i go to the telkom store knowing that nothing will get done? At the end of the day i will end up paying more on petrol than what i pay on my contract... Is Cell C or vodacom the better choice? In the meantime i got another Media pad from Telkom that \they"phoned me for.. And i accepted. They phoned me 2 or 3 times a day. So seems like when it benefits them the service is good.. But what about keeping the customers happy?? TELKOM SERVICE IS VERY POOOORRR!!!"""