Telkom welcome to Hellkom

My mother took out a NEW Telkom data router contract ontop of the old one. It worked for 1 day. The next day Telkom cut off the internet, wifi and home telephone line. We have been begging eveyone to help, it has been a week 7 days. She has no coverage and the land line is dead. I have to send messages via whatsapp to her trying to get assistance from Telkom. Paarl Mall is useless. The manager is in a meeting 7 days a week from morning till noon. No one phones you back although they know that there is a problem. IT department sent a couple of incorrect passwords and that was that. Have sent numerous emails, no reply. No one is able to assist. She took the computer to a computer shop maybe they can help. Still nothing plus another extra bill to pay. Nearest Telkom shop is 160km far. How is it possible that you take out a new contract and the next day they cut you off and no one can assist.