Telkom Website is a mess

I would like to say that telkom website is ****. I seen a deal with 2 Samsung A3 and tried to add my info.. the website checks everything and then stops.. no feedback...

tried the call back function and says my surname is short.. 9 Alphabet surname is short.. ***. Is there no testing done before implemenations of such things... is there no UAT done before sending a website live.. I am very frustrated... nothing goes through correctly... I have to call or go to a store... which makes no use of having all this functionality on website that foes not work..