1 reviews | Active since Jun 2015
Telkom website almost unusable
I simply want to upgrade my ADSL from 10meg to 20meg. I have confirmed with 2 technicians that my line supports VDSL, I already have a VDSL capable modem, and checkadsl confirms that my line supports 20meg as well. I have attempted on several occasions to process my request via the website. The Chat feature never seems to work, I am unable to email Telkom via the site at all (the link is broken), and I've sent several Call Me Back requests via the Shop as well, all to no avail. I have no access to a telephone currently for unrelated reasons, so I was hoping to use the website to process my request. If one does not have access to a phone, is there no other channel of communication available?
This response serves as confirmation that your query has been resolved.
We have attempted making direct contact to confirm the line status. As per the fault reference, a technician has in fact attended and confirms the service is restored. We have als picked up an active internet session. An SMS has been sent. We will await your feedback.
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Kind Regards
Keagan
Telkom Social Media Team
Best regards,
This response serves as confirmation that your query has been resolved.
We have attempted making direct contact to confirm the line status. As per the fault reference, a technician has in fact attended and confirms the service is restored. We have als picked up an active internet session. An SMS has been sent. We will await your feedback.
***
Kind Regards
Keagan
Telkom Social Media Team
Best regards,