Telkom weak disappointing service communication

Approximately 5 months ago I went to the Telkom kiosk at Ormonde shopping centre, (where I work & live signal of any kind is very poor) I asked for a 5g phone, the very kind lady there showed me phones & I decided on the huawei nova 6SE, note I asked for a 5g. So signed my contract & off I go. Only 2 find out 2days later setting up my phone it drops to 2g that I bought a 4g which where I am is almost useless. Back to the kiosk the lady is very appolgetic but I can't return the phone I signed the contract, my mistake I should have checked 😒 fast forward to many dramas I have a small router my brother gifted me and with the data card I was given by the kiosk I inserted it into the router, it has signal. Last week 26th of Feb I signed for a data contract of 199 it was sent to accounts for approval. 1 SMS stating its been sent 2 accounts I didn't hear not a single word from telkom, Friday I called the kiosk asking is there news Nope, then recieved an SMS saying its been resolved. Still I'm waiting, one more phone call to the kiosk, oh its been declined, FNB on the very 1st payment declined the payment, not because there wasn't money in my account it could have been for any amount of reasons. I immediately made a payment when I realised what happened. So now I'm declined and NOT 1 SINGLE PERSON FROM TELKOM CALLS OR COMMUNICATES. DISGUSTING SERVICE TELKOM YOU PROBABLY DON'T NEED MY BUSINESS - YOU DECLINE A 199 CONTRACT BUT YET FROM THAT SAME BANK ACCOUNT I BY 10GB DATA 3 TO 4 TIMES A MONTH AT 149 AND THAT'S OK FOR YOU