Telkom we want answers

It has and still is a terrible situation!! We are struggling to cancel our Telkom account. I cannot explain how many times my husband has e mailed Telkom to cancel our accounts. He has done the online cancellation, yet they need to phone him and the more he explains we are in New Zealand and provide a number the worse it gets. I mean seriously how difficult can it be! The worst part is FNB does not allow us to block the debit order! I have send e mails to Telkom explaining the situation. It is as if they cannot read what I have written. Constantly being redirected! We are sick and tired of this. Each month we are losing a R1000+! Telkom you need to be there for the clients that have supported you! Give me solutions! AND DO NOT DIRECT ME TO THE ONLINE PORTAL!!!! LIKE SERIOUSLY WE LIVE ABROAD ABROAD>>>