TELKOM - We're NOT here to help ...

I have now had to pay R1470.38, despite the fact that my original call (***8) was logged on the 10th of March and is still "in progress". In addition to this, I have had to purchase data from other service providers in order to get the service that Telkom Mobile cannot actually provide. Good day Sir/Madam, Hope this mail finds you well. Please accept our sincere apologies on any inconvenience caused and the delayed response to your email. The reference number of the case logged as per the request in question is ***7, you can follow up on it anytime on 081180 and rest assured that someone will be in contact with you to advise the turn-around-time it will take to address and resolve this matter with you accordingly. Please note that the turnaround time might be delayed as we first need to get a report from the technicians stating indeed if there is network problem to avoid early termination penalties. Thanking you in advance… Telkom Retentions. From: Karen Correia Sent: Friday, April 15, 2016 10:11 AM To: Retentions - Cancellations TM Subject: FW: CANCELLATION Kindly note that the email below was sent (05/04/2016) to the email address that is listed on your website as the address for cancellations, but to date I have not had any confirmation from TELKOM. Karen Correia From: Karen Correia Sent: Tuesday, April 05, 2016 1:02 PM To: '/***'; '***' Cc: *** Subject: CANCELLATION Dear TELKOM Attached please find my cancellation form for my 50g + 50g LTE contract. Kindly arrange for a courier to collect the modem (I have the original packaging). I do not expect that I will be charged any cancellation fee as the fault lies squarely with TELKOM in this regard. The sales rep came to my house to “test” the signal and showed me that it worked before I signed any contracts. Within a week of receiving my modem, I had logged a call (which is yet to be resolved as someone was supposed to come and test the signal again) and I was advised by the call center that there is no coverage in my area and the LTE will not be stable or strong enough. I signed a 24 month contract on good faith that I was not going to be ****med or ********** – I was obviously mistaken. I will not pay R699.00 for 24 months for a solution that is not working in my area. I expect a credit for all the modem fees I have paid to date as well as immediate cancellation of my contract with NO penalty charges. I have spent an additional R340 on data from another service provider as I had to work and Telkom was not working, so that should be taken into account as well. Yours sincerely Karen Correia