Telkom waya waya disconnection without informing

My waya waya phone line rental did not get paid in time in Jul 2019, line was suspended. Bought air time and topped up 08 Nov 2019, still no joy. Phoned their call centres many times and was transferred from sales, to billing to technical. Went to local Telkom store, Telkom assistant logged a call with sales to instate. I called their Technical call centre again, and was told that the fund was insufficient. Topped again 26 Nov 2019, still no line. 28 Nov 2019 received a call from Telkom, asking if my problem was sorted out, I rep**** no, and stated the sequence of events to her, she advised that I send an email to "***", which I did on 29 Nov 2019. 02 Dec 2019, I called Telkom to log a call, was told that the line was cancelled, and I must call Telkom sales, only to be informed that my pre-paid service cannot be re-instated. I called Telkom Billing, to ask about the if there was any refund for the prepaid vouchers, and was informed no!. At no point in this entire issue was I informed verbally that my waya waya was going to be cancelled. Pathetic is not even okay to describe Telkom.