1 reviews | Active since Jan 2017
Telkom wants to ***** from me
<p>In July 2016 I was contact by a Telkom representative, It was a sales person. Subsequant to that I ordered a Mobile Wifi unit with a monthly contract of 3 Gig data at cost of R129 per month. </p> <p>There was a 7 day return policy. Telkom stated that the unit can be returned within 7 days if there is any problems. She also stated that a test ill be done to ensure that is signal in Kathu.</p> <p>The Mobile Wifi unit was delivered and up to today it never worked. There is no signal in Kathu. I contacted them on numerous occations before the 7 day period and ever since then on a monthly basis. Every month or time I logg a complaint they inform me that the unit will be collected and bill be corrected, this has not happened. Now they have blocked my Telkom cell phone for not paying the R129 per month for a service that was not supp****. </p> <p>Every month they sent me a bill for and expect me to pay, This month they had blocked my celphone that is also with Telkom. Now I have no mean to communicate.#Telkom service is poor, there staff is incompetant to solve their own mistakes.</p>
Thanks Noleen for the speedy response. Please note that I have numerous times been told the same over the phone, hence taking these steps. I have various ref no, 7 to be precise. Please just arramge that your WIFI modum is collected, the account corrected and my phone are switched on. Aslo note that there is a loss of income due to the cell phone not being in use. We will take that up after #Telkom have fixed their mistake.
Regards
Thanks Noleen for the speedy response. Please note that I have numerous times been told the same over the phone, hence taking these steps. I have various ref no, 7 to be precise. Please just arramge that your WIFI modum is collected, the account corrected and my phone are switched on. Aslo note that there is a loss of income due to the cell phone not being in use. We will take that up after #Telkom have fixed their mistake.
Regards
Hi, the issue that I have compliant about is still not resolved. The absolute negligence and exceptional poor service is resulting into loss of income and is seriously influencing my son’s studies. Can you please deal with my account?
Apart from letting you ***** my money by forcing me to pay for a service that is not delivered is there anything that you can do differently to resolve your mistake due to absolute poor staff competencies and empty promises.
Please stop sending this auto generated messages and get someone, a real person to respond.
Hi, the issue that I have compliant about is still not resolved. The absolute negligence and exceptional poor service is resulting into loss of income and is seriously influencing my son’s studies. Can you please deal with my account?
Apart from letting you ***** my money by forcing me to pay for a service that is not delivered is there anything that you can do differently to resolve your mistake due to absolute poor staff competencies and empty promises.
Please stop sending this auto generated messages and get someone, a real person to respond.
