Telkom wants to charge me to correct a job THEIR independent contractor did incorrectly!

Since this is the only way you can get through to Telkom, I am pleading that they honor what was said to me on the call on 14 March 2024 at 10:49.

Telkom works with Openserve who sends independent contractors to fix line issues. An independent contractor came and moved my router without prior authorization(as confirmed on the call). I was then promised a technician would be sent to resolve the issue, this was more than a week ago. I just had another Openserve technician arrive at my premises who’s first words were “you laid a complaint” and then proceeded to tell me he cannot assist, the original technician needs to come and sort this. Do Telkom and Openserve communicate at all? A communications service but there’s no proper log attached to my landline number and the jobs that were completed.

I do not know what to do anymore. I need my router moved to its original place, I need this to be done by a technician who actually arrives with proper tools to do so. I will not accept that I’m being charged for an internal transfer as it was OPENSERVE who acted incorrectly! I have no idea who else to contact or who can assist me.