Telkom wants their customers to pay for their billing system failure.

This is getting frustrated , since April im waiting on answer and for telkom to activate my wifi its still suspended. Telkom is ignoring the fact that they having a billing system failure, where they didnt do their debit orders and i habe to go pay cash by card by the the post office and then they still got the nerve to charge me rejection fee which is r200 which i payed the the first time in march and the they try they luck not to do the debit order again and i went in to theyr store to report it amd since then they couldn't give me a reasonable answer. They state that the money bounced back coz I did not have funds , i disagree with them , i send them prove of my bank statement which showed i had funds them they ignored the prove of my bank statement , then they said the money bounced back , which i dont underatand how's that possible because i will receive and sms if any money was reversed back into my account which i never received such an sms and my back statement shows ive paid and the telkom app shows I've paid. . They still ignoring the matter after all the prove , now the monthly payment that i still make why my wifi is suspended they use to pay that r950 now it seems like i dont pay my account because they *****ing my money to pay a bill thats their billing department fault. . Telkom is *****ing from us by vlaiming they have a billing system failure and expect their customers must pay for their failure.