Telkom wants their 50c...... terrible customer service on every call

<p>I have the R799 LTE uncapped package with Telkom. I advised the call centre agent that i have been having issues with the bank account that Telkom is debiting from, it is under investigation so until ABSA has sorted out the mess there cannot go any funds into the account therefore i go into the bank to pay Telkom or I EFT the funds to them. So becuase the debit order never went off my services were disconnected, I called Telkom to find out the outstanding balance and the call centre agent told me to pay R799, which i did and a week went by and no internet as yet. I called in again a different agent tells me to pay another R799 which I paid. I called them again yesterday because my internet is still disconnected, the agent told me that I must send them proof of payment and the services will be reconnected, which i did and still no internet. Called again and I was then told that im in a queue and it will be reconnected when they get to me. Today I called in again because it is still not reconnected, I **** you not Telkom agent told me there is a 50c outstanding therefore its nor reconnected and the agent misinformed me i was suppose to pay R799 and 50c. Clearly their agents are trained well enough because everytime I am told a different story. I work in a call centre and the fact that their agents are not educated enough on their systems and process is a huge concern. I spoke to a team leader Charmaine Ma***o and she told me to pay the 50c and send in the proof of payment so that it can be escalated within 24 to 48 hours. I explained to her that I have been stalled from week to week and that I want my service reconnected today because theres no point in sending proof of payment if i have to wait another 2 days, she told me "if that is how you feel then there is nothing I can do for you". Telkom has no customer service etiquette. I NOW KNOW WHY THERE PRICES ARE SO DAMN LOW, THEY CAN AFFORD TO DROP THEIR PRICES BECAUSE IT MAKES UP FOR THE PATHETIC CUSTOMER SERVICE. I WOULD NOT RECOMMENT TELKOM TO ANYBODY! DO NOT CHOOSE TELKOM AS A SERVICE PROVIDER!</p>