Telkom Wants me pay for service never activated/used

I have app**** for fibre to home line from Telkom on 16 April 2021. Vumatel sent a Partner (Nano Fibre) to install a line. On the 30 April 2021 I tried to call Telkom to activate the line but I was sent from pilar to post, the agent told me to call vumatel. I called vumatel and they told me to call Telkom. I got tired of back and forth drama. I then requested the Telkom agent to cancel the contract I was told it has been canceled. I received an sms on the 07 May 2021 saying may service is ready to use, I thought it was just a minor mistake. I then received another sms on the 10 June 2021 informing that my account is in arreas and my service has been suspended, I ignored that message because as far as I know I did not have account with Telkom, the only amount I expected to pay was for the router I have been trying to activate but I kept in the box. I called Telkom and logged a dispute on 02 July 2021 (***3) and somehow was rejected. My line was never activated to this very day I do not have a user and password. I have not used even a single megabyte. I called again on the 27 July 2021 to have the contract cancelled because I had just received another bill with a higher amount. The agent (Smthandile Gqomo) told me she was going to send my complaint to the retention department for cancellation, I will receive an email with reference number. She assured that the contract will be cancelled. While waiting for the retention department to cancel my contract, I am now receiving a call from MTS debt collectors. Demanding that I must pay Telkom. I want them to show me when was the line activated? What is the username and password allocated to me? How much data have I used? Lastly I want a proof that this so called contract is cancelled.