TELKOM WANT ME TO PAY FOR THEM TRYING TO TAKE *******LY MONEY FROM MY BANK ACCOUNT

This is the email I sent to Telkom on 03 March 2024 to which I received no reply and today I received and sms stating that my account was handed over for collections!!! And that because Telkom tried to take money *******ly from my bank account. This is the email:

Good morning,

Saw Telkom deduct an amount of R1,990-00 from my account which is NOT the debit amount that was agreed upon on the date of signing the contract. The amount is R1,666-00.

I then realise it is because Telkom tried to take my monthly installment on 03 January 2024 and then charges me in the amount of R202-70 for a "rejection fee" while I never ever got paid on the 03rd of January 2024. And then I got charged on 01 February 2024 an amount of R16-11 for "late payment interest". The date Telkom tried to take money from my account is NOT the date that we agreed to signing the contract.

The amount of R218-81 will be removed from my account. I will not pay for Telkom's lack of professionalism and integrity.

And it is also quite clear from numerous issues I had with Telkom that Telkom is unable to run their finance department the way it should and thus will not debit orders from Telkom go to my account again. I will pay my account by EFT and thus will prevent Telkom from making unnecessary mistakes on my account which I then need to struggle with and need to fix.

I also tried phoning your 081 180 but what a waste of my time. One robot voice after another after following the prompts without getting any assistants at all.

Please remove the amount of R218-81 from my account as only Telkom can explain why they try to take money when it was NOT the debit date on the contract is beyond me BUT I will not pay for their mistakes and I am done trying to fix their mistakes.

The main number for this account is ***

And before I forget, every month on the 22nd Telkom suspends my services even though I only get paid on the 28th. Kindly fix that also on your system because this is really becoming an unnecessary problem I am tired of sitting with every month and even if you go into one of your stores all you get is "I don't know why because everything looks okay". It may look okay but believe you me it is not okay.

I am really at my wits end with Telkom because it is the same thing over and over and it never gets fixed.

Kindly email me if you need any further information because I am not taking phone calls anymore.

Your assistance in this regard would be highly appreciated.

Kind regards

Melanie Mulder (Vosges)