Telkom Walmer Park Worst Customer Service (Port Elizabeth)

I took out a contract from Telkom 18 March at the istore due to unavailable stock at Telkom. I immediately as i upgrade at Istore (telkom contract) go to Telkom to help with replacing the telkom sim number with my old mtn number. On the day Lwazi helped me (very rude and lack of customer service attitude) she was unable to send OTP- said she will instead log a ticket and it should be resolved Tuesday ( 22 March), as you can guess it wasnt resolved sent multiple emails to her to follow up without any success. I went to the store yesterday 25 March (as they dont have any way i can contact them in store as its a walk in), i stay extremely far from the Walmer park branch so have to drive there to figure out what is going on… Lwazi wasnt there, was told that Fundi (manager) will contact me, which he did… a day later… still unable to receive OTP advised he will bypass and give me a call 15 mins later. Still havent heard from him again.

This is totally unacceptable, im am shocked with the horroble service and lack of urgency by Telkom!! They somehow don’t understand the urgency of the matter and the fact that cant just drive in to the store every day to get this sorted! And not to mention i only have 30 days to swop numbers… will not use Telkom service ever again!!!