Telkom Walk-in Centre - Canal Walk

"Good day,

I am writing to express my frustration and disappointment with the poor customer service I have received from your company. Despite my efforts to resolve the issue, I have been charged R13918.00 on 5 July 2023 for a cell phone contract that was cancelled, the reason for the cancellation is due because when a Telkom customer service agent backed up my data it WAS NOT backed up but instead it was deleted. I literally lost all business contracts.

I request a full refund of the debited amount to my bank account as soon as possible. Please investigate this matter urgently.

I expect a prompt resolution and a refund as soon as possible. If I do not receive a satisfactory response, I will be forced to explore further action.