Telkom Wake up

I have been trying to get my December landline account from Telkom for two days now. I have dialed every 1021..... number and listened to all kinds of recorded garbage -even sent an email to Telkom Kenya in error, but at least they rep****! I usually receive my Telkom landline account by about the 24th of the month by email. I have tried re-registering and logging in to Telkom but I keep coming up with "your email is invalid" and "your ID is invalid". Why do they make it so difficult to get a balance so that you don't get into arrears? I have had the same ID number for 73 years and the same email address for many many years. They use it every month after all. I have had the same landline for 26 years with the same number. I have sms'd them a complaint/query asking for my balance, to *** as stated on their webpage. No response and also not delivered. I am so furious at the sheer waste of time and energy to get my flipping account before the 9th January. Maybe I should throw away the landline? Telkom is shocking..