Telkom wake up

I app**** for the Special Internet of R 399 uncapped fiber pay as you go and for the last 4 months i have bills that has escalated to R 699 per month with an accounting firm that is controlled by so unqualified people, i have been to there so called admin office in Cresta shopping mall and they are so unqualified it remind me of going to the Johannesburg Electrical Department dealing with same unqualified