PO
Peter O
1 reviews | Active since Feb 2016
10 Apr 2021, 20:35
Telkom wake up
Telkom - I followed your online process. You called me back. You agreed to cancel the 1GB LTE Data Sim that does not work the length and breath of the country. You agreed to cancel this wef end March. Wanna tell me why you have billed me for April? Wanna tell me why when I try to go online and cancel it tells me there is already a cancellation in play? Wanna tell me why the cancellation agreed to for end March has not happened? Wanna tell me why you have billed me for April for a service that does not work and was cancelled wef end March? Have you tried to call yourselves in a phone? I don’t have days to waste trying to call and speak to someone!!!!
Helpful (0)
Replies (3)0
Replies (3)PO
Peter O's updateReviewer Update
15 Apr 2021, 16:17My magtig Telkom. - try being a customer and getting to talk to someone from Telkom. After days of frustration and numerous attempts I actually got a human to talk too on a phone! She was brilliant - looked into my account, saw the error and immediately undertook to ensure the cancellation was processed and a refund was issued. The VERY helpful lady got 3 by 10/10 ratings from me on the please review me after this call system. Hopefully the Telkom system does not let her down again and the line is now actually cancelled.
PO
Peter O's update15 Apr 2021, 16:17
Reviewer Update
My magtig Telkom. - try being a customer and getting to talk to someone from Telkom. After days of frustration and numerous attempts I actually got a human to talk too on a phone! She was brilliant - looked into my account, saw the error and immediately undertook to ensure the cancellation was processed and a refund was issued. The VERY helpful lady got 3 by 10/10 ratings from me on the please review me after this call system. Hopefully the Telkom system does not let her down again and the line is now actually cancelled.
PO
Peter O's updateReviewer Update
06 May 2021, 11:35Hello Telkom me again!!! So I am still getting billed. I call and spend 15 minutes trying to work out how to get a human on the line again. I get one eventually with moerse attitude. I talk firmly but calmly...... I am told to wait and hang on for 5 minutes. I then get told that the efforts of the person on the 15th of April were totally ignored in the system. Then I get told that there are only 2 people who handle immediate cancellations - one is off sick and the other is not at work (whatever that means). The person helping me will now have to submit the immediate cancellation request ON THE WEEKEND... heaven only knows why! I ask the obvious question .... OK so you process an immediate cancellation instruction on the weekend only for something that was cancelled back in January / February.... do I then have to start the process again on Monday morning to chase the refund due to me of R999 per month for Feb, March, April and May? No Sir I will ensure it happens - yeah right skattie that is what the previous person said. I bet a penny to a pound of sh*t the matter will remain unresolved again and I will land up taking it legal.
PO
Peter O's update06 May 2021, 11:35
Reviewer Update
Hello Telkom me again!!! So I am still getting billed. I call and spend 15 minutes trying to work out how to get a human on the line again. I get one eventually with moerse attitude. I talk firmly but calmly...... I am told to wait and hang on for 5 minutes. I then get told that the efforts of the person on the 15th of April were totally ignored in the system. Then I get told that there are only 2 people who handle immediate cancellations - one is off sick and the other is not at work (whatever that means). The person helping me will now have to submit the immediate cancellation request ON THE WEEKEND... heaven only knows why! I ask the obvious question .... OK so you process an immediate cancellation instruction on the weekend only for something that was cancelled back in January / February.... do I then have to start the process again on Monday morning to chase the refund due to me of R999 per month for Feb, March, April and May? No Sir I will ensure it happens - yeah right skattie that is what the previous person said. I bet a penny to a pound of sh*t the matter will remain unresolved again and I will land up taking it legal.
PO
Peter O's updateReviewer Update
07 May 2021, 10:03Just took a call from Telkom - matter has been actioned and should now be fully resolved. Thanks so much for sending me the details of your contact in Telkom John Hall - it worked! 3 out 3 as she has helped you, Nick Cloete and now me!
PO
Peter O's update07 May 2021, 10:03
Reviewer Update
Just took a call from Telkom - matter has been actioned and should now be fully resolved. Thanks so much for sending me the details of your contact in Telkom John Hall - it worked! 3 out 3 as she has helped you, Nick Cloete and now me!