TW
Theresa W

1 reviews | Active since Apr 2012

09 Feb 2017, 10:07

Telkom Wake Up

<p>So i decided to take contracts in december for my family. Samsung a3, A5 and huwai p9 lite, a day after the order i recieved the a3 and a5. I queried fot the other one because this was a christmas gift for my son. After spending alot of time on the phone no one could transfer me to the correct department or tell me why its approved but is still not planned. Now because i phoned in on 10213 and never selcted anything i went through to a different department not telkom sales. Ok then i phoned telkom to collect the phones as i dont want it in drips and drabs. Im still waiting. Elo doesnt eveything go through telkom? So i go and put a block on so that my kids dont send me massive bills only to find out i dont get what was promised when taking out the contracts. I am truly angry and would like a copy of my order recording. Ok after fighting i managed to redo the order through telkom call centre. I recieved the phone. Now after phoning since december till today wanting to speak to the person that placed the order no one can help me, the original order is still waiting to be planned and im still not recieving what was promised for the contracts. Another call was logged this morning with the call centre, i told the agent dont bother because eveytime i phone they say it will take 48 hours. Im still waiting. The manager of the call centre promised he will personally get back to me last week, im still waiting. I thought cell c was bad im so regretting moving to telkom.</p>

0
Replies (1)
Telkom
Telkom's reply10 Feb 2017, 12:11
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***