Telkom - waiting over a month

We have an open line fault that was opened on 17 December. My fault reference number is 90CTK171215. It has been open for more than a month, so I havent had internet for more than a month. Our fault was then escalated, ref number 806985. Everytime I phone you I receive a different story from your consultants. One consultant tells me that the fault was escalated and processed on Wednesday, another tells me that it was processed on Friday. Whenever I phone a consultant tells me that a technician will come out in 3 days, bearing in mind I have been waiting since 17 December. I was promised and told that a technician would definitely come to us by 19 January (today). Still nothing. Please, please may you assist me. I am getting desperate now. I just want my internet fixed. Please