TELKOM - waiting 3months for a line move - have had NO service but the Bills keep coming!!!!!!

I actually cant wrap my mind around having to deal with Telkom. I cant say their service is bad if there is NO service at all right?

On the 30th of March I went in store to request for them to move our line as we were prepping to move - we literally have moved to the complex right next door to the one where we had our ADSL line. The lady who assisted me, filled out a form and what not and I had to sign and watch her scan the document to the system etc. We agreed that she would switch the ADSL off on the 5th of April as that was the day we were going to move and she advised then that we would recieve and SMS within 7-14 working days notifing us when a technician would be able to move the line. Today is the 17th of July and STILL NO SMS. We have been in our new place for 3MONTHS and we are still sitting without our line. (bare in mind we are literally only 50meters from the previous place).

I have been in store, used their phones to call the service centre, phoned countless times from my own phone, my husband has called from his phone countless times and still nothing BUT we have received a bill from telkom every single month so far for usage.....??? but the line was meant to have been cut off????? I am absolutely livid with this company. Every time we call its a different story - then the call has been logged, then it has not, then its pending a technician acceptance, then its been sent to technical and we must wait 7-14 working days again....... then to top it all off, the latest is because we are in arrears of 3 months they cant do anything until the amount is settled - HA HA HA. I honestly dont know what to do - i have not even managed to get a REFERENCE number for anything that's apparently been logged. I also asked the consultant to view their screen to see what has been captured by the call center or whoever and was refused - I wonder why.....

I honestly dont know what to do from here AND I absolutely refuse to pay for the last 3months! If anyone is considering getting a line installed - take my advise and source elsewhere because the stress this company brings is not worth it!