Telkom Vumatel Hell

My Telkom Vumatel fibre has been offline for lmost a week now and I have viisted the Telkom Shop in Clearwater Mall SEVEN, yes seven times and the Telkom Shop in Cresta once and I am still offline. I have spoken to Telkom Support (what a joke) twice from the Clearwater Shop and I was told to go home and plug my router in and wait for a call in "an hour's time" Two days later no call. The last time, I spoke to one Pearl Buthelezi and was told that I shall be phone in a little while - apparently not this millennium. This morning, Monday, 4 March, I asked for the Supervisor, one Ms Mpho, who asked for my ID number and tod me just to wait for a "little" while. One hour later, she informed me that she cannot get hold of anybody and could also not log a complaint as the iPad is either broker or offline. She disappeared again and I left empty-handed.