Telkom Vumatel Don't Deliver Fibre as Promised

Hi

Vumatel technicians installed the white box outside my premises and ran the cabling into my house on Wednesday 3rd February... The grey box is set up in my lounge... At first immediately after installation the power,broadband service and ethernet lights were all flashing green.... On the Telkom router all lights were flashing blue except the internet light which flashes red... I was assured that the line would be connected and the internet working in 1 and a half to 2 hours....

1. I called telkom to advise no internet, I was told the order is still pending I should give it 24 hours...

2. Still no internet after 24 hours I called vumatel who say they picked up a problem I should call telkom and tell them to update the fsan number...

3. So I call telkom they then sms me a username and password and talk me through configuration settings... On the wan service page the ppoe/eth shows connecting... I was advised that a service call would be logged...

4. I call telkom again who try configuring again... I receive a new password sms again... Still a red internet light and no connection...

5. Inthe meanwhile I get smses with the reference numbers saying service call is now closed issue has been resolved... Guess what still no internet...

6. I call telkom again and get told that my router is faulty I must take it in to a telkom store... I hang up because its getting ridiculous now...

7. I call telkom again to be told that there is an order pending the same thing I was told after my first call... I was advised I should call 10213 sales to ask them to close the order which I did and was told the system would be updated in 24 hours once I get an sms .. Sms received a few hours later to sat services restored but still no internet....

8. I call telkom again requesting a technician be sent out to assist only to be told that technicians don't get sent out for fibre issues... I get sent another password and go through the configuration process... Still no internet...

I get a different story with every person I speak to... My issue is still unresolved its been over a week... My adsl line which I upgraded is now cancelled... My fibre line which I upgraded to doesn't work... I now have no internet whatsoever.... All I get is apologies and sorry for the inconvenience... I have spent over 3 and a half hours on the phone to fix a problem with a new service... For a service that costs R849 per month... I feel this is totally unacceptable... I am at a loss for words with Telkom...

Thanks

Zaheer Suliman- ***

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