Telkom & Vumatel continues to bill me for a cancelled account

I had ADSL installed by Telkom and Vumatel earlier this year. Telkom never activated the service and have been billing me even after cancelling it via the phone and their pathetic app. There is no record of my account yet I still receive invoice every month, and debt collection letters.

I paid over FIVE THOUSAND RAND to close the 'debt' for a service I never had to get collectors off my back, and still no action has been taken.

I have mailed everu single month and called service agents and been promised it would be resolved.

After a call with SiSipho Luti on the 31st of August at 14:30 confirming cancellation the invoices continue to roll in.

There is no one who can address my dispute number and despite pay over 5k my outstanding bill is still in the thousands.

I want this resolved. I don't want my money back I want my hands washed of TELKOM's incredible ****ing incompetence. I want the account cancelled and i have made that clear via the phone and over mail and I have proof dating back to last year.

If anyone on this forum knows who at Telkom I can speak to to get this done please reach out.