Telkom / Vuma useless service

I find this absolutely pathetic poor disgusting service. For the last month daily I have phoned the call center to link my Object number to my vumatel fibre line. I have been told daily that we are logging a call and escilated the matter to IT department, and to add insult to injury this IT department has no contact details. So wth is up with this how dificult can this be. Then dear Frank who is manning your facebook page was the rudest person I have ever come across pointing fingers at vuma and has no clue what products telkom offers. I have asked and begged for help but no one at telkom seems to care. What is up with your poor service delivery. I would suggest telkom to no one this is outright poor disgusting service. Can you tend to this issue please dear Lord i signed a 12 month contract we are already into the first month yet you people cannot seem to pull this off. Why can other ISP'S get people online in minutes but you struggle. Why is the department that is supposed to do the link to tge vuma network not doing it. What the hel come on can I get someone to help me go online why is tgis so dificult.