Telkom Vredendal

Our telephone lines have been down for over 3weeks. I could not report the fault via the website, kept on saying system error. I then contacted a technician in our area to find out if they are aware of the problem. According to the person a cable has been ****** and he doubts that Telkom will replace this. Another week passes and I follow up on the above. The person I spoke to is on leave. I then contacted the Telkom office in Vredendal at *** and spoke to Sylvester. Sylvester is unaware that a cable has been ****** in our area. It does not seem as though anybody is doing anything regarding our problem. Sylvester and the person on leave work in the same department. Sylvester referred me to the call centre. I need to take the matter up with them. Without 100% cer*****y that the cables is ****** I contact the call centre to apply for the sim card phone. I was told a agent will contact me, I gave my cellphone number and the owners number. 2 days later nobody has contacted us. I phoned Sylvester again today, asked nicely if he does not have a number that I can phone to apply for the sim card phones. This 2 he does not have. He does not know who deals with it. Instead he got agitated I asked me but why I don't phone the call centre and ask them! I honestly do not understand his purpose. He is not willing to assist me at all. I just took a change an reached out for help. Seeing the he does not have any information for me I asked him what does he know. Arrogant and rudely he answered "I'll tell you straight, I know nothing, Is there anything else you would like to know?" He then putt the phone down in my ear. We have been a client for years. The lack of customer service is unacceptable. I would like to take up the matter with Sylverster's manager... I await your immediate response!