Telkom VoWifi/Wi-Fi calling is a lie

For over 2 weeks I have been trying to get my VoWiFi/WiFi calling to work. I have contacted the call center numerous times and none of the agents know what WiFi calling is.

I have referred each and everyone of them to the Telkom website to read about the product they claim to offer but does not work. I was referred to a store by one of the agents.

I got to the Telkom store, where I even recorded the lady that was helping me, she had no idea what I was talking about.

I have contacted the Facebook page, in turn they referred me to the same page I have been referring all the Telkom call centre agents to for the setup.

My main concern is that we are with Telkom because if what they claim to offer and we pay for these products. I have 2 mobile phone contracts with them and this feature is not working on both phones. With Cell C however this works fine with both the handsets.

Talkom are you making us pay for a service you do not offer? Is this fair? This is tiring and disappointing.

Am I able to cancel my contracts on the basis that you DO NOT deliver what you listed as a service on your website?