Telkom voice line outage

<p>Logged this problem on 9 January. Only on 11 January received a call, insisting the line must work, then promising to deal with it. I have connected a new phone already, the line is dead! It has a dialling tone when I plug it into the ADSL port. Thus, the handset is fine! It is unacceptable to wait this long for service - especially when you check online and there are no general issues in the area since the 9th. Why should I pay rent for 31 days when I don't have service for 31 days of the month?</p>