TELKOM VOICE LINE CANCELLATION FAIL

I recently got fibre at home. I cancelled my ADSL with my service provider and they released my landline ********** 783 back to Telkom.

I then called Telkom and they advised I need to cancel online and submit my ID which I did. I then called to follow up after receiving an sms from Telkom and they said I need a reference number from my service provider.

So I called my service provider and they said as my number had been released it was now up to Telkom. My service provider is extremely helpful and if they could have helped they would have.

I then called the billing department at Telkom who couldn't help me, as I always experience with Telkom they advise I call someone from another department for help, which in this case was now the sales department. SO I CALLED SALES knowing it makes no sense that sales would help with cancellations, waited 18 minutes for someone to answer and what did they say? I must contact billing. I am now absolutely disgusted and frustrated that I must wait 20 minutes before someone answers each time to be told some dead end answer.

I cannot cancel online, it says I have already logged a request. Can someone please help me? Else I will have the debit order blocked.