Telkom VERY VERY BAD AND UNHELPFUL SERVICE

ID *** Cell: *** Telkom phoned me around month ago and telephonically upgrade my cellphone contract to a FLEXON 2 (TOP UP)for R139 per month. I REPEATEDLY TOLD THE LADY THAT I WANT A TOP UP FLEXON 2 CONTRACT ACCOUNT FOR ONLY R139 per month. My debit order went off yesterday for R179.

I have phone about SEVEN times today. 1st the Billing dept. 42 minutes!! The Billing dept saw that someone load R40 xtra minutes!!!! I did not request that and I also did not give permission to Telkom to do this. Billing dept told me to phone the Cancellation dept. I phoned them 4 times(most of the times a message TECHNICAL ERROR). When I did spoke to the Cancellation dept to cancell the R40 xtra minutes. I spoke to the lady for 17 minutes!!!

She then told me to speak to the ESCALATION department. She put me through to them. The lady at the ESCATION department told me that she cant help me.

WHO AT TELKOM WILL OR MUST HELP ME. I WANT A FLEXON 2 TOP UP account for only R139 per month. NOTHING MORE.

R179 was taken off my account yesterday. TELKOM MUST TAKE OFF THE R40 XTRA MINUTES ON MY MONTHLY BILL!!!!! AND PAY ME BACK MY R40 that wad deducted yesterday.