Telkom very slow to register sim card ***)

Since 20th of December 2018 I phoned Telkom to activate my Moms ( ********** 382) new wireless fixed-line-look-alike line. I have been promised by different agents that it would be activated within 24, 48, 72 hours but to date none of this have happen. This is very frustrating because she is a pensioner and not well. We had the normal line previously but the cable was ****** and Telkom suggested this new FLLA system but they have not activate it yet. no one from Telkom can assist. We cannot contact our Mom on a daily basis as we sit in Gauteng and she is in the Northern Cape.

I wish someone from Telkom can wake up for once and assist her or activate the sim card. how can it take more then 20 days to activate a sim card?

For a company as big as Telkom and have advert on TV daily showing how they care about love ones I would say its false advertising.