Telkom Very Slow LTE speeds

Very Bad experience with Telkom LTE uncapped internet, I have noticed for a few months now that the telkom lte is very slow, absolutely slow, this is how the uncapped lte supposed to work if you are considering to take this option please be aware dear friends

You are capped 1st of all You get the following brackets 150gig 10mbts speed (once this is finished you downgraded to the below speed) 50 gig 4mbts speed Unlimited 2mbts speed

Now the above is fine with me, I have learnt to live with this but over the past few months the speed has gotten so bad that I receive under 1mbts speed more like 0.40 kbts, I have logged a fault and was told that this will be looked at, I even did speed tests while the technicians where on the call to prove the speed and I have tons of screenshots to prove the speeds. I was told that I would receive a call but no one called me up until today, I received a sms saying issue has been resolved but this is not the case: FYKI, Your case no ***1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.

This is absolute day light robery as I pay R902 per month for this service and it's absolutely pathetic I would advise you who are looking for internet options to look at alternate providers.

I was still on the 10mbts bracket when I logged the speed fault and now I am on the 4mbts bracket and the speed is still the same slow speed, you can hardly stream anything and do any work at home due to covid we are working at home and it's very difficult to carry on like this. Very unhappy customer. Think twice before you get this service friends and family.

Thanks and stay safe, God Bless