TELKOM - VERY POOR SERVICE - DISGUSTED
<p>There has been 4 weeks of waiting , begging , pleading even a little bit of threatening , emailing and numerous phone calls to follow up a fault logged with Telkom. ( Original fault log ref no ; 198CNZ ********** ) Not to mention well over a R1000 out of my own pocket to purchase data to keep me going. </p> <p> </p> <p>The only constant that there seems to be is that you get given an escalation number and a promise that Supervisor or someone will phone you back with feedback to try and tell you what black hole has swallowed your fault logged and when you might expect some results. I am well aware that they have all they need to complete and fix my fault ( as at one stage they were waiting for cabling ) . NOTHING HAS BEEN DONE. </p> <p> </p> <p>There has been no technician out or calls made to me to say that they are coming to fix my problem, I have been trying to keep myself available for the past 4 weeks should they need access to the property or whatever reason . NOTHING !!</p> <p> </p> <p>Is there no way to hold anyone responsible for feedback or following up with a customer OR A ****** TURN AROUND TIME ? Do they care so little for their repuation as a Supplier that this is the kind of service we have to just accept and cant do a single thing about ?</p>
This must be April Fools day for the whole month surely .. Another reference number with promises of follow up and feedback .. the Telkom call center doesnt even recognise the new " escalation" number that Telkom Social ****a Team gave me and still not a single phone call or some indication of when this is going to be sorted out
This must be April Fools day for the whole month surely .. Another reference number with promises of follow up and feedback .. the Telkom call center doesnt even recognise the new " escalation" number that Telkom Social ****a Team gave me and still not a single phone call or some indication of when this is going to be sorted out
For all the good that Yazied - Telkom Social Media Team promised i have yet to receive any feedback or resolution , the training camp for the call centers robotic , Your fault has been allocated , Someone is working on it , We will take our Number and follow up and get back to you means nothing and is repeated back blindly with no intent of actually following through ,
Personal frustration , cost in cellphone calls to a them sitting waiting for 15 or 20 min minimum only for them to ( accidently drop the call ) or tell you nothing new is pathetic , Never in my life had i experienced something as poor as this . STILL DISGUSTED AND DISSAPOINTED
For all the good that Yazied - Telkom Social Media Team promised i have yet to receive any feedback or resolution , the training camp for the call centers robotic , Your fault has been allocated , Someone is working on it , We will take our Number and follow up and get back to you means nothing and is repeated back blindly with no intent of actually following through ,
Personal frustration , cost in cellphone calls to a them sitting waiting for 15 or 20 min minimum only for them to ( accidently drop the call ) or tell you nothing new is pathetic , Never in my life had i experienced something as poor as this . STILL DISGUSTED AND DISSAPOINTED