Telkom - very poor service

Item: Telkom
Rating: 1

I have a WiFi contract with Telkom since October 2016 and had trouble with the signal since day 1. I have requested Telkom to send someone out to my house to test the signal, have logged several cases already, made a lot of phone calls and e-mailed 2 persons more than once at Telkom. Last week Monday I took the wireless router back to the Waterfall branch and completed the cancellation of contract documents. Still waiting for Telkom to email me back. I have paid for 8 months R700 a month for a service not received! Will still need to pay and I dont even have the unit anymore. TELKOM JUST DO NOT RESPOND. I do not know if it is out of ignorance, due to incompentency or just poor management. I have never in my life experienced such **** poor service and are beyond frustrated. The only service I received were from 2 people at the Waterfall branch in Rustenburg. Thank you Marinda and Gert for your friendly and helpfull attitude. It is a pitty that there is not more employees like you at Telkom. Technical team, my mobile phone is always on, I have a mailbox, I can call an agent back if he or she leaves a message, I do have an email address on your system before you respond that I "were unreachable". I am sick and tired of this ****py excusses. People, is there an independent body where one can log an official complaint against Telkom? Why do we all put up with this? We should start an campaign to warn potential clients not to become victims of Telkoms poor service delivery. There is a lot of other service providers who actually deliver a service to people who pay for it! I would like the contract to be terminated. CJ Muller My last case number is ********** 7. Email is ********** />Mobile is ********** 690

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