Telkom very poor client serve

Dear Launa

I hope this time the support is for real.

I ordered the Smart Broad Band Wireless 30 GB+ Huawei online which was approve in April 2016 for R499.00 pm.

Here are a copy from the several emails:

"From: Zandisile Dyonashe (ZP) ********** />Date: Thu, Apr 21, 2016 at 11:04 PM
Subject: RE: FW: Telkom's light-speed ,fastest, high-quality broadband connection
To: VGK Koelenhof "

After about two months of emails and phone calls and stil left without receiving any product I just turn my back on the product and forget everything. But when I notice that Telkom is taking money from my account every month I realise that the supscription is active and is stil active at this moment.

The last payment was made 25 January 2017.

You may notice that there is no data usage on the SmartBroadBand package

Since last year I contacted the 081 180 number numerous time to resolve this matter but with no success. Every time I got the same promise that the manager wil contact me. The last time I was call in was on 2 February 2017.

I have reach a dead end and with no physical office to walk in , Hellopeter.com was my last resort. Who can blame me.

Here are the account detail I have:

Desmond Meyer

My ID nr ********** 202089

Cell ********** 425

Tell. ********** 425

Billing Account Number ( ********** 18 )
Recurring Monthly Fees
1 x CLI Presentation R 8.50
1 x SmartInternet 500MB + Huawei MediaPad Youth 2 White R 39.00
1 x SmartBroadband Wireless 30GB + Huawei B315 R 499.00
Subtotal (Recurring Monthly Fees) VAT included at 14% R 546.50

Account no ********** 18
Service ref ********** 338
Invoice no ********** 568
Invoice date 01 Jan 2017
Due date 31 Jan 2017

Regards

Desmond Meyer

Dear Launa

I hope this time the support is for real.

I ordered the Smart Broad Band Wireless 30 GB+ Huawei online which was approve in April 2016 for R499.00 pm.

Here are a copy from the several emails:

"From: Zandisile Dyonashe (ZP) ********** />Date: Thu, Apr 21, 2016 at 11:04 PM
Subject: RE: FW: Telkom's light-speed ,fastest, high-quality broadband connection
To: VGK Koelenhof "

After about two months of emails and phone calls and stil left without receiving any product I just turn my back on the product and forget everything. But when I notice that Telkom is taking money from my account every month I realise that the supscription is active and is stil active at this moment.

The last payment was made 25 January 2017.

You may notice that there is no data usage on the SmartBroadBand package

Since last year I contacted the 081 180 number numerous time to resolve this matter but with no success. Every time I got the same promise that the manager wil contact me. The last time I was call in was on 2 February 2017.

I have reach a dead end and with no physical office to walk in , Hellopeter.com was my last resort. Who can blame me.

Here are the account detail I have:

Desmond Meyer

My ID nr ***

Cell ***

Tell. ***

Billing Account Number ( *** )
Recurring Monthly Fees
1 x CLI Presentation R 8.50
1 x SmartInternet 500MB + Huawei MediaPad Youth 2 White R 39.00
1 x SmartBroadband Wireless 30GB + Huawei B315 R 499.00
Subtotal (Recurring Monthly Fees) VAT included at 14% R 546.50

Account no ***
Service ref ***
Invoice no ***
Invoice date 01 Jan 2017
Due date 31 Jan 2017

Regards

Desmond Meyer

Dear Lauana

Can you please confirm that you received my latest email regarding the following:

Your reference number is: AI***

Thank you

Desmond Meyer