Telkom very disappointing

Telkom is truly failing me, on the 23rd of August my services were suspended when I called I was told that my debit order did not go through, there was no communication I received and they insisted that communication was sent, I paid the outstanding balance on the 23rd. My account was debited on the 31st and today 02/09/2024 my account was once again suspended, when I call they said my account is with collections and will only be restored after 4days, even though I paid how disappointing