Telkom - Very Disappointing

This is now the second time in a month that my telephone line went completely dead. All i get from the customer call center is that a technician has been assigned. No on can tell me who the technician is or their contact details. I am really disappointed in the way that Telkom is handling this issue. We all know that most people are still working from home, so now i have to buy data to complete my work. I'm my monthly Telkom account, i pay my monthly internet provider, and now i still have to buy data. REALLY DISGUSTING.