Telkom very disappointed client

<p>I was contacted by Telkom to upgrade my current WiFi LTE deal to a VDSL deal for double my subscription. I was not sure and told the guy to call me back in a few days. I asked the guys if my curreny subscription would be cancelled and them only would i take up this deal. I was happy to increase my subscription due the need we have for an uncapped line. And opted for the uncapped VDSL deal R599 pm </p> <p>I was told that I would get an sms telling if I was successful or not .. I get a congratulations sms and the consultant said that in 7 to 10 days I would get a call to sort out installation. No call for more tHan a week. And after a while I get amother sms telling me that I was u successful.</p> <p>I am now confused ... so I call the call centre t connect speak to someone who could only say that I had a written of account and that is why I was not successful. He said that I had to contact telkom directly for more info. So I go to N1 city to the telkom store speak to someone who checked my account and says that I have a current deal that cannot be reversed unless I reached the end of my contract or in the 3 month period for an upgrade imagine my surprise... I am now irritated and feel so cheated into being happy to mad and disappointed. I ask for more info on the written off account the guy in the shop says that I must call the call center... offers me a service where I give my number and they call me back...since Saturday 6 May no call back... what the hell is going on here Telkom... could some call me to explain this mess and let me know why I was declined which I understand if your call center told at the time I do not qualify but get an sms of UNSUCCESSFULL and I call and get a bull**** excuse of written off account then how did I qualify for this current deal... I will want to renew my subscription and would go to your competitors and give them the business instead u just lost a loyal client </p>