Telkom-very bad service!

I'm not happy with telkom at all... My lines have been suspended, contacted them to find out what maybe the issue is. I was told that a dedt order didn't go off. On the 29th of July 2022 I was debited twice, for the debit order that didn't go off and for July... From the 1st of August I've been calling to findout when will my lines be openned Monday I was told that within 5-24 hours my lines will be opened. Wednesday on the 3rd of August 2022 I called to check as to what may be the issue the lady told me she'll escalate the incident. Yesterday I called the lady told me the same thing. I just called again to check what might be the hold up, I'm really really frustrated I can't be buying additional data and airtime when I'm actually paying for it. The gentleman also told me that he'll escalate the matter. Why must I follow telkom around with the service's that I'm paying for which they should be providing back too me?? I'm really not happy with their service.