Telkom Very Bad service

My Telkom line is dead. ***. I Saw Telkom overhead line broken and hanging in my yard and opened a call with the call center on the 25th of July 2015. I called Telkom on the 28th and 29th for a follow up and they told me that a Telkom engineer was dispatched on the 27th at 3:05 pm, I am still waiting for the technician. When I spoke to Telkom today (29th July) I asked them to give me better update than technician has been dispatched, so they put me through to a technician that told me I have to listen to his story that did make sense as I still did have an answer, when it was my time to talk he muted the phone and when I asked him why he muted the phone and that I want his name he put the phone down in my ear still with no update.