TELKOM VERY BAD SERVICE

TELKOM ARE THE WORST AT SERVICE DELIVERY .WE APP**** FOR FIBRE ON THE 13 OF FEBRUARY 2023 IT WAS ONLY INSTALLED BY FROGFOOT ON THE 9TH OF MARCH AND WE HAD A LOT OF PROBLEMS WITH THE ACTIVATION OF THE FIBRE IT WAS ONLY ACTIVATED THE NEXT WEDNESDAY .WE MOVED IN THE WEEK OF THE 20TH OF FEB WE DID NOT USE ANY TELKOM SERVICE OR THE LANDLINE AND THEY STILL BILLED US FOR R713.00. WE ALSO ORDERED VOICE OVER INTERNET WITH THE FIRBE .THEY SEND THE YEALINK DEVICE WITH THE COURIERS ON THE 14TH OF MARCH 2023 . I HAVE MADE NUMEROUS PHONE CALLS TO TELKOM 10210 AND 10213 . THE SERVICES CONSULTANS TOLD ME THAT WE SHOULD HAVE RECEIVED A EMAIL OR SMS THAT DAY THE YEALINK DEVICE WAS DELIVERED, BUT WE DID NOT .IT WAS A BACK AND FORTH WITH THE SALES DEPARTMENT AND WITH THE TECHNICAL DEPARTMENT BECAUSE THE TECHNICAL DEPARTMENT TOLD ME THAT THE SALES DEPARTMENT SHOULD HAVE SEND AN EMAIL WITH A LINK I CALLED THE SALES DEPARTMENT ANT THEY TOLD ME THAT THAT IS HAS NOTHING TO DO WITH THEM IT IS THE SALES DEPARTMENT WORK ,SO TODAY I TOOK THE DEVICE TO THE LOCAL TELKOM STORE AND CANCELLED THE VOICE OVER INTERNET .TELKOM YOUR SERVICE ARE BAD AN DI HAD A VERY TRAUMATIZING EXPERIENCE WITH YOU GUYS . I WISH I CAN CANCEL THE WHOLE CONTRACT WITH YOU GUYS.