MT
Mogamat T
1 reviews | Active since Jun 2015
10 Nov 2022, 10:07
Telkom / Vericred Useless
I have sent a Cancellation request to Telkom on Tuesday, 21 January 2020 13:29 with Cancellation Request # *** : ***9.
I have been receiving calls regularly from VeriCred demanding I pay outstanding monies due to Telkom where I clearly sent the above email notifying them to cancel my subscription.
I have mentioned the same thing over and over and over again and each time I either get an SMS or a call from Vericred demanding I settle the outstanding amount - and the amount is increasing each time...
My question is why do I have to pay for an error that clearly Telkom has made and why am I getting calls from Vericred who clearly cannot take instructions or they are damned stupid to understand my argument.
I have asked Vericred to send me managers details - to date I have still not received this information
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Replies (1)MT
Mogamat T's updateReviewer Update
02 Feb 2023, 15:16Telkom has again handed my account now to another Debt Collection company with no end in sight.
Where is my recourse? After I have followed protocol by sending an email as requested by Telkom to send a Cancelation request. So I have to pay for Telkom stupidity.
I have still not received any comms from Telkom regarding this complaint. Just shows their commitment to properly serving their customers.
Telkom is as useless as our government
Where is my recourse? After I have followed protocol by sending an email as requested by Telkom to send a Cancelation request. So I have to pay for Telkom stupidity.
I have still not received any comms from Telkom regarding this complaint. Just shows their commitment to properly serving their customers.
Telkom is as useless as our government
MT
Mogamat T's update02 Feb 2023, 15:16
Reviewer Update
Telkom has again handed my account now to another Debt Collection company with no end in sight.
Where is my recourse? After I have followed protocol by sending an email as requested by Telkom to send a Cancelation request. So I have to pay for Telkom stupidity.
I have still not received any comms from Telkom regarding this complaint. Just shows their commitment to properly serving their customers.
Telkom is as useless as our government
Where is my recourse? After I have followed protocol by sending an email as requested by Telkom to send a Cancelation request. So I have to pay for Telkom stupidity.
I have still not received any comms from Telkom regarding this complaint. Just shows their commitment to properly serving their customers.
Telkom is as useless as our government